SERVICE AUTOMATION

Differentiate your brand by providing exceptional customer service across all channels

Oracle Service Cloud
Oracle Service Cloud (OSvC) is an adaptable Customer Service Automation tool designed to increase service success, efficiency, as well as build and foster great customer relationships and experiences.

The Service Cloud tool can be deployed on desktop and tablet, as well as easily integrating with other systems utilizing Web Services such as; EBS, JDEdwards, ectera.  Organizations using Service Cloud can optimize their speed to resolution and ultimate customer satisfaction.

In this complex, ever-changing world, every interaction matters. To deliver customer experience excellence, you need to rapidly adapt to evolving business needs; provide consistent and insightful interactions; and deliver proven, reliable service. That’s where Oracle Service Cloud Platform excels.

Config Consultants provides Oracle Service Cloud expertise in the following areas:

  • Assessments, process improvements, and on-site end-user training
  • Industry specific solutions and supply chain focused processes
  • Hi-Tech, Industrial Manufacturing, and Professional Services Lean
  • Average 12-16 week implementation timeframe
  • Tune-Ups
  • Managed Services
  • Upgrade Support
  • Training, Admin, Enduser, KB Admin, ectera, all functions.
  • New Implementations
  • Integrations of all systems into or out of OSvC
  • Strategic Advisory